Returns Policy

At SORLYNTHIS, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes things don't go as planned, and returns may be necessary. The following policy outlines the guidelines for returns at SORLYNTHIS.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Products must be in their original condition, unused, and in the original packaging.
• Proof of purchase is required for all returns.

Non-Returnable Items

Certain items are non-returnable due to their nature, including but not limited to:

• Custom-made products
• Personalized items
• Gift cards
• Sale items

Return Process

1. Contact our Customer Service Department at [email protected] or call (555) 012-3456 to initiate the return process.
2. Fill out the return form provided by our team and include it with your return package.
3. Ship the item back to us at the following address:
   SORLYNTHIS Returns Department
   123 Business St.
   Business City, BC 12345
4. Once the item is received and inspected, a refund will be issued to the original method of payment within 7-10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service Department immediately using the contact information provided above. We will work with you to resolve the issue promptly.

Exchanges

Exchanges are handled in the same manner as returns. Please initiate the exchange process by contacting our Customer Service Department. Our team will guide you through the necessary steps for a smooth exchange.

Thank you for choosing SORLYNTHIS. We appreciate your business and strive to ensure your complete satisfaction.